Area Covered:
The practice area includes Coldstream, Greenlaw and Millfield.
Staff List:
Dr Emma Platt (GP)
Dr Nicola Henderson (GP)
Dr Gladys McCollum (GP)
Yvonne Archibald - Practice Manager
How to contact us:
Repeat Prescription Tel. 01890 885271
Out of Hours Tel. NHS 24 on 111
Making an appointment:
All surgeries are by appointment. If you feel that it is vital to be seen on that day and there are no available appointments, you will be offered a 5 minute emergency appointment or alternatively a telephone consultation with a GP who will assess your needs.
Out of hours is now NHS 24 - 111 who take over weekdays from 18:00 - 08:00 and on a Friday from 18:00 - 08:00 Monday morning.
Home visits:
Home visits are available for patients who are too ill to attend the Health Centre. If possible your request should be telephoned before 10:30 giving the receptionist an indication of the problem and the urgency. This allows your doctor to act appropriately. We ask patients to remember that we can see 3 or 4 people in the surgery in the time an average visit takes.
Repeat prescriptions:
Repeat Prescription Line - 01890 885271
If you are on regular medication your doctor may arrange for this to be added to the computer. You will receive a reorder sheet with each prescription. Please use this to obtain your regular prescriptions or alternatively call the repeat prescription line allowing 48 hours, excluding Saturday & Sunday. Repeat prescriptions need regular monitoring. From time to time you will be asked to see your own doctor.
Suggestions/Complaints:
We aim to provide high quality personal care. Should you be unhappy with our service in any way or have suggestions for improvement, please either use the suggestions box located at reception or contact our Practice Manager who will be happy to help you.