Right Care, Right Place
Seeking the right care in the right place means you get the most appropriate help for you and your family.
You should only attend the Emergency Department at the BGH if it is a life-threatening emergency, such as a stroke, heart attack or severe bleeding.
People with non-life threatening conditions are advised to call NHS 24 first on 111, day or night.
NHS 24 will assess you by telephone and refer you to get the right care by the right healthcare professional as close to home as possible. This could include self-care, GP practice or primary care, community pharmacy or referring you to attend the Emergency Department.
If NHS 24 decides that you do need to attend ED, you will be given an appointment. This is to help manage surge activity periods and avoid crowding to maintain a safe environment.
Emergency calls will always be transferred to the Scottish Ambulance Service in line with established processes.
Further information can be found here: https://www.gov.scot/policies/healthcare-standards/unscheduled-care/