Area Covered:
The practice covers an area of 7.0 road miles radius from Greenlaw.
Staff List:
Based at Greenlaw Surgery
Dr Laura Gillan, Senior Partner
Dr Graham Sutherland, GP Partner
Stella Lathangie, Practice Nurse
Catherine Cotton, Practice Manager
Emma Smail, Assistant Practice Manager
Dawn Darling, Healthcare Assistant /Receptionist
Morag Cairns, Healthcare Assistant /Receptionist
Gina Davies, Receptionist/Secretary
Tracy Burn, Receptionist
Cath Cairns, Domestic
Based at Coldstream Health Centre
Health Visitor
District Nurse Team
Based at Kelso Health Centre
Podiatrist
Community Health Care Team
Midwife
How to contact us:
Out of Hours Emergency Number: NHS 24 on 111
Repeat Prescription Line: 01361 885161 (press option 2)
Coldstream Health Centre NHS Desk: 01890 885288
Kelso Health Centre NHS Desk: 01573 223001
Appointments:
The surgery is open from 8 am—6 pm Monday to Friday. To make an appointment please book online (24 hours), call into the surgery or phone 01361 885161 (during surgery hours). All surgeries are by appointment only.
There are daily morning and afternoon clinics, with evening clinics available on twice a month. A mixture of pre bookable and on the day appointments are offered.
Our receptionists will make every effort to offer you an early appointment. However, in situations which are not urgent, this may not be on the same day. If for any reason you are unable to keep your appointment, we would appreciate it if you would ring to let us know so that the time can be offered to another patient.
If you need to contact the doctor in an emergency, out of surgery opening hours, please phone NHS24 on 111 which offers an emergency service out of normal surgery hours.
Other clinics and services include:
Antenatal Care
Baby/child health clinic
Carers support
Cervical Smears
Chiropody (Based in Kelso)
Chronic Disease Clinic – (asthma, COPD, Diabetes, Epilepsy,
Heart Conditions, Hypertension, Mental Health)
Community Health Care Team (Based in Coldstream)
District Nurse Team (Based in Coldstream)
Family Planning
Flu Clinics
Lifestyle advisor
Liquid Nitrogen (wart clinic)
Minor Surgery
Routine Immunisations
Smoking Cessation
Home visits:
Home visits are available on request for patients who are too unwell to get to the surgery, please contact the surgery before 10:30 to request a visit where possible.
Repeat prescriptions:
Repeat Prescriptions should be requested on the answerphone or by handing your repeat slip to the surgery or Greenlaw Pharmacy. Your request is usually processed the same day, but please allow 48 hours.
Suggestions/Complaints:
We hope that we provide a good service. However, if things do go wrong and you have an issue you wish to discuss or a complaint, please ask to speak to Catherine Cotton, Practice Manager.
Alternatively, The NHS Scotland Complaints Handling procedure leaflet is available in the waiting room or please ask at receptionist for a copy.
There is a suggestions box situated in the waiting room for any comments or suggestions you wish to make anonymously.
Further Information:
Further information can be found in Greenlaw Surgery's Patient Information Leaflet.