Your hearing aid requires regular maintenance and servicing in order to work to its best ability. It is your responsibility to keep the aid clean and much of your hearing aid’s basic maintenance can be done at home. NHS Borders Audiology Department do run a hearing aid repair service. This service is primarily for repair of broken aids, retubing and some basic alterations such as adding extra programmes. If your hearing aid requires fine tuning i.e. you are having difficulties in particular situations you would require an appointment with an audiologist instead.
Below you will find links to instructional videos and leaflets on how to maintain aspects of your hearing aids at home and some troubleshooting tips. You will also find a list of where you can collect replacement batteries and the dates and times of our volunteer led retubing clinics. NHS Borders Audiology Department at the BGH does not currently offer a walk in service for repairs. Hearing aids can however be posted in to the department for repair and we will then send them back out to you once they have been fixed.
Batteries
Batteries can be collected from your local GP practice during openning hours or alternatively from the Audiolpgy department (on a FRIDAY ONLY).
Please remember to bring along your yellow battery prescription book.
RNID's Near You Service
RNID's volunteers can support you with:
- Hearing aids, including basic repairs and maintenance of NHS hearing aids
- Information on hearing loss and tinnitus.
- How to access support and services in your area.
- How to do a hearing check - suitable for people who think they may have a hearing loss.
Free drop in sessions are available at:
| TOWN | VENUE | DAY OF MONTH | TIME |
|
COLDSTREAM
|
Medical Practice (TD12 4LQ) |
1st Wednesday |
10 am - 12 noon |
|
DUNS |
Knoll Health Centre (TD11 3EL) |
4th Friday |
10am - 12 noon
|
|
EYEMOUTH |
Library (TD14 5JE) |
3rd Friday |
10 am - 12 noon
|
| GALASHIELS | Health Centre, Currie Road | Every Tuesday |
10 am - 12 noon
|
| HAWICK | Community Hospital (TD9 7AH) | 1st & 3rd Monday |
10 am - 12 noon
|
|
INNERLEITHEN |
St Ronan's Health Centre (EH44 6QE)
|
1st Tuesday |
2pm - 4 pm |
|
JEDBURGH |
Medical Practice (TD8 6EN) |
3rd Wednesday
|
10 am - 12 noon |
|
KELSO |
Health Centre (TD5 7LF) |
2nd Monday 4th Monday |
10 am - 12 noon 2 - 4 pm |
|
NEWCASTLETON |
Health Centre (TD9 0RU) every second month from 13th Dec '23
|
2nd Wednesday in June, Aug, Oct, Dec |
10am - 12 noon |
|
PEEBLES |
Community Centre / Drill Hall (eh45 8AU) |
2nd Thursday |
10am - 12 noon
|
|
PEEBLES |
Haylodge Health Centre (EH45 8JG)
|
4th Thursday
|
10 -12 noon |
|
SELKIRK
|
Health Centre (TD7 4LJ) |
4th Wednesday |
10 am - 12 noon |
|
WEST LINTON |
Health Centre (EH46 7EX)
|
3rd Tuesday |
10 am - 12 noon |
For further information please contact: sian.bertram@rnid.org.uk
Instructional Videos
Below are some links to instructional videos and documents to take you through the use and maintenance of your new hearing aids
How to change a hearing aid battery
Troubleshooting - My hearing aid isn't working
Connecting to the BeMore App (Ambio devices only)
Hearing Aids with Ear Moulds
Hearing Aids with Slim Tubes
Leaflets
Where can I collect new batteries?
How to treat occluding ear wax
Patient Hearing Aid Guide - Ear Mould
Patient Hearing Aid Guide - Slim Tube