NHS Borders values all types of feedback as it helps us improve the services we provide. We would always encourage you to feedback to staff as soon as possible but we understand that not everyone finds this easy. There are other ways you can let us have your feedback including:
Email: patient.experience@borders.scot.nhs.uk
Telephone: 01896 826719
NHS Borders Patient Experience Team
Borders General Hospital
Melrose TD6 9BS
Patient Advice and Support Service (PASS)
PASS is an independent service which is part of Scottish Citizens Advice Bureau (CAB). It aims to provide free confidential information, advice and support to patients, their carers and families about services provided by NHS.
Care Opinion
Care Opinion is an independent organisation that provides an online forum for patient feedback. Patients and carers can tell their story about their experience of the NHS. NHS Borders will always respond to any feedback provided.