What service is being provided?
The Scottish Borders 'Wellbeing Service' is an integrated health and social care service offering support to people to make changes in their lives to improve their health and wellbeing. People using the service can get support around healthier eating, weight management, safe physical activity, quitting smoking and improving mental wellbeing.
NHS Borders provides this service.
What personal data do we need from you?
We collect, use and store information about you such as your:
- Name
- Address
- Date of birth
- Your family and social circumstances
What 'special types' of personal data do we need from you?
- Your communication needs
- Your ethnicity, gender and sexual orientation
- Your health needs
- Your lifestyle such as your diet, how active you are, whether you smoke and drink any alcohol, and your mental wellbeing
Who will be using your personal data?
Your information will be kept confidential and only shared with others who need to know it in order to provide your care. There may be circumstances where we will need to share your information with other partners such as the Local Authority Learning and Development Team, LIVE Borders and other support providers. This helps us to meet your needs and to ensure that you and/or others are safe.
What will it be used for and what gives us the right to ask for it and use it?
The information we collect about you is to make sure that we fully understand the support and care you need, to review your progress, to keep you safe. From time to time we'll also ask you for feedback to help us improve our service.
We collect and use your information to meet our duties as a healthcare/social care provider under National Health Service (Scotland) Act 1978.
Our legal basis for using your personal data is "Public Task" - it is necessary in order for us to deliver our responsibilities as an NHS Organisation.
Our legal basis for using your special personal data is "Provision of Health and Social Care"
Who else might we share your data with?
We may be required to share certain data with other public bodies such as the Care Inspectorate and will do so where the law requires this.
Your information may also be shared and used to produce reports to help us find ways to improve our service and plan for the future.
In general we do not transfer personal data outside either the UK or Europe. On the rare occasions where we do so, we will tell you. We will only transfer data outside the UK and Europe if we are satisfied that the organisation that will handle the data and the country it is being transferred to will look after the information properly and securely.
How long will your data be kept?
We will keep your records safe after we close your case for a maximum of 6 years. We will keep your information for 3 years after you die.
Our use of your data will be subject to the following legal rights:
Data Protection provides you with the right to ask whether we are holding and using your personal data; what personal data we are using; who we share it with; how long we will keep the data for; and what your rights are over how it is used.
You can:
- Request a copy of or access to your personal data
- Request that access to your personal data is restricted
- Request that any inaccuracies recorded are corrected
- Raise an objection and request that we stop using your personal data
- Request that you are not subjected to automated decision making
- Request for your personal data to be transferred to another organisation
You can make a request at any time to the data protection officer at NHS Borders using the contact details provided below.
We may also receive personal information about you from others:
You can refer yourself to our service. As well as this your local GP practice, Hospital outpatient service and other NHS services can refer you. NHS 24 and other agencies can refer you to our service with your consent.
Link to a relevant other privacy notice
None at present
Visit the following links for more information about Privacy Law, our obligations and your Rights:
The ICO Guide to the General Data Protection Regulation 2016
The General Data Protection Regulation 2016
If you have concerns over the way we are asking for or using your personal data, please raise the matter with our Data Protection Officer by the following means:
| Postal Address | Data Protection Officer Information Governance Team NHS Borders Kelso Hospital Inch Road Kelso TD5 7JP |
| DPO@borders.scot.nhs.uk |
If you still have concerns following our response you have the right to raise the matter with the Information Commissioner's Office:
| Postal Address | Information Commissioner's Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF |
| Online Form | https://ico.org.uk/concerns/handling/ |
| Phone Number | 0303 123 1113 |